Introduction: The Friendly Voice That Isn’t On Your Side
After a serious accident, one of the first calls you’ll get is from an insurance adjuster. They’ll sound polite, concerned, and helpful. But make no mistake, that person is not your friend. Insurance adjusters are paid by the company, and their job is to save money for their employer. That means denying claims, delaying payouts, and defending against fair compensation.
The Script They Don’t Want You to Notice
Insurance adjusters are trained to:
- Ask leading questions designed to make you admit fault
- Push you to settle quickly before you know the full cost of your injuries
- Delay responses until bills pile up and you feel pressure to accept less
- Suggest you don’t need a lawyer
This isn’t customer service. It’s a business model built on getting you to give up your rights.
The Profit Over People Problem
Insurance companies are among the most profitable businesses in the country. According to a report by the American Association for Justice, insurers spend millions on lobbying to keep payouts low and protect their bottom line:
https://www.justice.org/resources/research
Meanwhile, victims are left without the money they need for surgeries, physical therapy, or even basic living expenses. The math is simple: every dollar they don’t pay you is another dollar they keep.
For more on how insurers use “delay, deny, defend” tactics, see this analysis from Consumer Federation of America:
https://consumerfed.org/
Why It’s Time to Call Them Out
Here’s the controversial truth: the system is rigged in favor of insurance companies. They profit from your pain, and they rely on accident victims being too overwhelmed to fight back. Until stronger consumer protection laws are passed and companies are held accountable for bad-faith tactics, injured Californians will continue to lose.
What You Can Do If an Adjuster Calls
If an insurance adjuster reaches out to you after an accident:
- Do not admit fault, even casually
- Do not give a recorded statement without legal advice
- Do not accept the first settlement offer, it’s almost always far less than what you deserve
- Call Hillstone Law at (855) 691-1691 , we deal with insurance companies every day and know how to fight their tactics
Conclusion: Don’t Be Fooled By The Friendly Voice
Insurance adjusters may sound helpful, but their job is to minimize what their company pays you not to make you whole. California drivers deserve a system that values people over profits. At Hillstone Law, we stand up to insurance companies and fight to get you every dollar you deserve.
Note: These blog posts are created solely for the use of Hillstone Law. The information is gathered from internet research, publicly available sources, and artificial intelligence (AI) tools such as ChatGPT. While we aim to share helpful and educational content, Hillstone Law does not independently verify every detail. Some information may be incomplete, outdated, or subject to change without notice. If you believe any part of a post is inaccurate, misleading, or infringes upon copyright, please contact Hillstone Law immediately so we can review it and take appropriate action, including correction or removal.
Disclaimer: The material provided in these blogs is for general informational purposes only and should not be considered legal advice. Reading these posts does not create, and is not intended to create, an attorney-client relationship with Hillstone Law. Our intent is to share knowledge, raise awareness, and provide helpful resources to the public; however, Hillstone Law makes no warranties or guarantees about the accuracy, completeness, or reliability of the information provided, and expressly disclaims liability for any actions taken in reliance on it. The photos used in these posts are for illustrative purposes only and do not depict actual clients, individuals, or incidents unless expressly stated. If you or a loved one has been injured in an accident, please contact Hillstone Law at (855) 691-1691. Our attorneys are available to answer your legal questions and help you understand your rights.
