Resorts and spas promise luxury, peace, and rejuvenation. Whether guests book a weekend escape in Palm Springs or a wellness retreat along the California coast, they expect safety and care. But when resorts and spas fail to uphold their duty of care, a relaxing getaway can quickly turn into a painful, costly experience.

Common Causes of Resort & Spa Accidents

Resorts and spas operate a wide range of facilities, pools, gyms, massage rooms, restaurants, and more. With so many moving parts, negligence can easily creep in. Common hazards include:

• Slip and Falls – slippery pool decks, wet bathroom floors, or poorly maintained walkways.
• Hot Tub and Sauna Injuries – overheating, chemical burns, or bacterial contamination.
• Defective Spa Equipment – massage tables, steam machines, or tanning beds that malfunction.
• Pool Accidents – lack of lifeguards, unsafe water quality, or missing safety barriers.
• Food Poisoning – from poorly handled or undercooked meals at resort restaurants.
• Inadequate Security – leading to theft, assault, or other guest injuries.

When management overlooks safety protocols, guests can be left with severe and unexpected harm.

Types of Resort & Spa Injuries

Victims often suffer:

• Broken bones, sprains, or back injuries from slips
• Burns and rashes from chemical exposure in hot tubs or saunas
• Respiratory illnesses from mold or poor ventilation in spa facilities
• Drowning or near-drowning incidents in pools or hot tubs
• Emotional trauma after security failures or assaults

These injuries often disrupt more than a vacation, they can lead to long-term medical treatment, lost income, and lasting emotional effects.

Who Is Liable?

Liability for resort and spa injuries typically falls on:

• Resort or Spa Owners – for unsafe conditions, poor maintenance, or understaffing.
• Maintenance Contractors – if improper cleaning or servicing created hazards.
• Spa Technicians – if improperly trained staff caused direct injuries (e.g., burns, improper treatments).
• Equipment Manufacturers – for defective spa products or machinery.

Resorts often use liability waivers, but those do not excuse gross negligence.

What to Do After a Resort or Spa Injury

1. Seek medical treatment immediately – resorts may try to downplay injuries.
2. Report the incident to management and ask for a written report.
3. Document evidence – photos of the hazard, your injuries, and unsafe conditions.
4. Collect witness information – other guests or staff who saw the accident.
5. Contact an attorney quickly – resorts and spas often have powerful insurers working against you.

How Hillstone Law Can Help

At Hillstone Law, we know how to handle complex resort and spa injury cases. From investigating maintenance records to exposing unsafe policies, we build strong claims for victims.

We fight for compensation to cover:

• Emergency and long-term medical care
• Lost wages and reduced future earnings
• Pain, suffering, and emotional trauma
• Wrongful death claims in tragic cases

Call Hillstone Law Today

If your dream getaway turned into a nightmare because of negligence, you don’t have to face it alone.